Office Furniture Installation Warranties: What’s Covered and What’s Not
When your business invests in new office furniture, installation is just as important as the product itself. But if something goes wrong after the install, who’s responsible — the furniture brand or the installer?
At Vector Installation Services, we make it clear from the start. This guide breaks down exactly what our office furniture installation warranty covers, what it doesn’t, and how to keep your warranty valid long after move-in day.
✅ What’s Covered Under Our Installation Warranty
🪑 Choosing the Right Office Furniture for Your Space
We offer a workmanship warranty that protects your business from issues caused by improper installation. Here’s what that includes:
1. Installation Defects
If a cubicle, desk, panel, or workstation was installed incorrectly, we’ll return to fix it at no extra cost.
Examples include:
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Loose hardware or panels
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Misaligned surfaces or desk components
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Missing parts caused by installation oversight
2. Functional Misalignment
We ensure that moving parts like drawers, slides, and locking systems are aligned and working after install. If something isn’t functioning due to poor setup, we’ll address it.
3. Damage During Install
If damage occurs during handling or installation (e.g., scratches, chips, dents) and it’s our fault, we take full responsibility for repair or replacement.
⚠️ 3 Common Installation Warranty Mistakes (And How to Avoid Them)
Even with a solid warranty in place, many businesses unintentionally void coverage through simple oversights. Here are the most common mistakes we see — and how to avoid them:
| Mistake | Why It’s a Problem | How to Avoid It |
|---|---|---|
| 1. Moving Furniture After Install | Relocating or reconfiguring desks, cubicles, or panels without professional support can damage structural integrity and void the warranty. | Always contact Vector Installation Services before modifying installed furniture. We offer authorized reconfiguration services. |
| 2. Delaying Issue Reporting | Waiting too long to report misalignments or defects can lead to problems worsening — and falling outside the warranty window. | Report any installation concerns within 5 business days for prompt evaluation and coverage. |
| 3. Storing Furniture Improperly | Moisture exposure, stacking damage, or unprotected delivery can result in visible or functional damage before installation. | Store furniture in a clean, dry, climate-controlled space. Let us know if storage delays are expected so we can plan accordingly. |
❌ What’s Not Covered by the Installation Warranty
While we back our work, the following issues fall outside of our warranty protection:
| Not Covered | Why It’s Excluded |
|---|---|
| Manufacturer Defects | Faulty parts, missing pieces, or structural flaws must be addressed through the furniture manufacturer’s warranty. |
| Post-Installation Modifications | Any reconfiguration, relocation, or disassembly performed without our team voids the warranty. |
| User Damage or Wear | Damage from daily use, overloading shelves, spills, or mishandling by staff is not covered. |
| Improper Storage | If furniture is damaged due to being stored in poor conditions (e.g., moisture, stacking), this isn’t covered. |
Need clarity on what’s covered by the manufacturer? Visit Steelcase’s Warranty Page as a general reference.
🛠️ How to Keep Your Installation Warranty Valid
To avoid unintentional voiding of your warranty, we recommend the following:
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Store all furniture in a dry, secure environment before installation.
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Do not move, disassemble, or alter installed furniture on your own.
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Report issues within 5 business days of install for proper documentation.
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Contact us before modifying any existing setup — we offer authorized reconfigurations.
Need help modifying your existing setup? Learn more about our office reconfiguration services.
📝 How to Submit a Warranty Request
If something goes wrong after your install, here’s how to get support quickly:
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Contact our team via phone or email with details and photos of the issue.
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We’ll schedule a site inspection to assess the concern.
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If it falls under warranty, we’ll resolve the issue efficiently and professionally — no extra cost.
❓FAQ: Office Installation Warranty Questions
How long does the installation warranty last?
Our standard warranty is valid for 30–90 days depending on project scope and terms. Please refer to your project agreement for specifics.
Can I move a desk or cubicle after install?
Only if it’s approved and done by our team. Unauthorized movement voids the warranty.
What if my furniture arrives damaged before installation?
That would be handled under the manufacturer’s freight or product warranty, not the install warranty.
Final Thoughts
Your office furniture is only as durable as the way it’s installed. At Vector Installation Services, we don’t just set it up — we stand behind it. Our clear and fair warranty reflects our commitment to doing the job right the first time.
Ready to Simplify Your Office Setup?
Contact Vector Installation Services today for a free consultation.
Visit us at Vector Installation Services for helpful resources and to learn more about our services.